Terms of Service

Swiss Graph offers access to the public beta testing of its AI-powered platform through various service plans as indicated on graph.swiss/pricing.

• A service plan renews automatically each month unless canceled.
• Payments are processed in Swiss Francs (CHF) via supported payment methods.
• You authorize Nerturbo AG to charge your selected payment method on a recurring basis.
• Public Beta is a temporary offer package for the duration of public beta testing. Most features are in test mode and should be treated accordingly.
• Each prompt submitted to the AI deducts credits depending on the complexity or type of request/language model used.
• Swiss Graph offers access to Enterprise Platform with tailored pricing, security features, and credit packages for businesses or organizations. See Section 12 for more details.

• Subscription Included Token Credits are non-transferable, non-refundable, and expire at the end of each billing cycle unless otherwise stated.
• Unused subscription credits do not roll over to the next month.
• Subscription credits may not be sold, shared, or assigned to other users or accounts without written consent.

• Users may purchase additional credit packs at any time, regardless of whether their monthly credits are used.
• These additional purchased credits do not expire, even if the user's subscription is canceled or expires.
• Purchased credits are stored in the user's account and remain available until used.
• These credits are non-transferable, non-refundable, and tied to the purchasing account.
• These are one-time purchases, separate from recurring subscription payments.

• You may cancel your subscription at any time via your user account.
• Access remains active until the end of the current paid period.
• No refunds are provided for unused subscription credits or mid-period cancellations.

In case of failed or declined payments:

• Your subscription may be suspended or downgraded automatically.
• You will lose access to paid features and subscription credits until payment is resolved.
• Any previously purchased additional credits remain available in your account.

Swiss Graph may:

• Change credit pricing or allocation
• Modify or discontinue features
• Introduce new service plans or usage models

You agree not to:

• Share accounts or credits across individuals or organizations
• Attempt to reverse engineer or overload the platform
• Scrape, copy, or mine data using any method
• Share PII and sensitive personal data of third parties with the chat bot without third party's consent
• Use the platform, its data or AI agents for unlawful purposes or to harm any third party
• Use the platform, its data or AI agents if you are the subject of or subject to any kind of sanctions, including but not limited to, the United Nations Security Council Sanctions List, the list of Specially Designated National and Blocked Person maintained by the United States Treasury Department's Office of Foreign Assets Control (OFAC), The Denied Persons List maintained by United States Department of Commerce's Bureau of Industry and Security (BIS) or any similar list maintained by any other relevant sanctions authority in the UK, Switzerland, United States, European Union and Japan.

Violations may result in account termination, credit revocation, and/or legal action.

Users must use the platform in compliance with applicable laws and regulations. Users are prohibited from misusing the data or the platform for illegal purposes.

When using our Services, you agree to:

• Not engage in any unauthorized collection, scraping, extraction, or harvesting of data from our Services or website by automated means or otherwise.
• Not interfere with or disrupt the operation of our Services.
• Respect intellectual property rights associated with the content accessible through the Services.

Nerturbo AG provides the data "as is" and does not guarantee its accuracy, completeness, or timeliness. Nerturbo AG is not liable for any damages resulting from the use of the platform or the data.

Our Services rely on data sourced from various public sources, data partners and AI technologies. While we strive for accuracy, the data provided may be incomplete, outdated, or contain errors. We make no warranties or guarantees about the accuracy, reliability, or completeness of the information.

You acknowledge and agree that use of the Services is at your own risk.

Swiss Graph offers Enterprise Plans for organizations with custom needs, including:

• Higher credit volumes
• Bulk data access
• API integrations
• Custom solutions and data
• Zero Data Retention (ZDR)
• Data Encryption
• Onboarding support

Enterprise service plans are not available through the self-service interface. To request an Enterprise Service Plan, contact us directly at public@graph.swiss.

Enterprise Platform/Service Plan terms, including payment, billing, data protection and licensing, are governed by individual SLA (Software License/Service Level Agreement), TOA (Terms of Agreement) and DPA (Data Protection Addendum).

Recent Enterprise TOA and DPA as well as detailed information on Enterprise security features and data protection can be found on graph.swiss/trust-center.

• These Terms are governed by the laws of Switzerland.
• Jurisdiction for any disputes shall be Zug, Switzerland.