Trust Center
Enterprise-grade security and privacy. Your data stays yours—we never train AI on it, never resell it, and delete it immediately after processing.
This information is only applicable to our Enterprise Platform. Our Free, Basic, Pro and Team users should refer to Disclaimer, Terms of Service and Privacy Policy.
Zero-Data Retention
All data inputs and outputs are processed temporarily and deleted immediately after delivery. No persistent storage of your queries or results.
Swiss Jurisdiction
Governed by Swiss law. Data stored in Switzerland or your preferred EU/Global region. GDPR and nDSG/nFADP compliant.
You Own Your Data
Full ownership of all submitted data and generated outputs. We never access, claim rights, resell, or train AI models on your information.
Data Processing & Privacy
We implement strict data handling practices aligned with GDPR, Swiss nDSG, and enterprise security standards.
TLS Encryption
All data in transit—including internal connectors, AI queries, and Data Lake requests—protected using TLS encryption.
Region Selection
Choose your preferred data processing region for LLM requests and platform operations. Available: EU, Switzerland, or as specified.
No AI Training
Customer data is never used to train, improve, or develop any AI models or algorithms. Your data serves only your queries.
Logical Separation
Strict data separation between customers. Enterprise clients receive physical separation. Access limited to your data only.
Audit Logs
Comprehensive security audit logging retained. Full traceability of data access and modifications.
Infrastructure & Sub-Processors
We partner with industry-leading providers who maintain equivalent security standards and data protection commitments.
| Provider | Purpose | Data Location | More Information |
|---|---|---|---|
| Amazon Web Services (AWS) | Enterprise Platform Infrastructure, Amazon Bedrock LLM services | EU/CH* | Cloud computing, networking and storage provider. Processing of AI queries through Amazon Bedrock for Graph RAG output. |
| Openrouter | LLM API Routing | EU* | LLM provider API routing engine for connecting multiple LLM providers securely. |
| Neo4j | GraphRAG infrastructure | EU/CH* | Knowledge graph storage database and GraphRAG pipeline infrastructure. |
| Hetzner | Public Platform Infrastructure, Hosting | EU | European cloud hosting and data center services. |
| Cloudflare Inc. | Edge & CDN | USA/Global | Edge network and content delivery services. |
| Vercel Inc. | Public Platform Hosting (frontend) | USA/Global | Frontend hosting and deployment platform. |
*or any location preferred by the customer
Live Compliance Dashboard
Full list of ongoing audits, policies, security controls and live monitoring of sub-processors
Technical & Organizational Measures
Comprehensive security controls protecting your data at every layer.
Physical Access Control
Data centers from renowned providers like Amazon and Hetzner - secured with surveillance, guards, and certified key systems. Access logged and monitored.
System Access Control
Multi-factor authentication, unique user IDs, complex password policies, and firewall protection from public networks.
Data Access Control
Need-to-know access only. Regular penetration testing. Security standard for data deletion and destruction.
Availability Control
Backup processes, disaster recovery strategies, and regularly tested emergency procedures.
Legal & Compliance
We maintain compliance with major data protection frameworks and provide comprehensive legal documentation that strictly follows your internal policies and the requirements of your supervisors.
GDPR
EU Regulation
nDSG/nFADP
Swiss Data Protection
UK GDPR
United Kingdom
PDPA
Singapore
We strictly follow the requirements set out by global SaaS standards and regularly perform internal audits.
ISO 27001
IT OpSec Management Systems
ISO 42001
AI Management Systems
SOC 2
System and Organization Controls
Public Procurement
Swiss Graph is registered as a tenderer on SIMAP.ch, the official Swiss public procurement platform. Government agencies and public institutions can verify our supplier credentials directly through the platform.
Our services are classified under following CPV codes:
72300000
Data Services
72316000
Data Analysis
72319000
Data Supply
72320000
Database Services
72330000
Data Standardisation & Classification
Need More Details?
Download our Data Protection Addendum (DPA) and Terms of Agreement (TOA) for Enterprise customers or contact us for security assessments and custom compliance needs.